Customer Success Manager - Associate
Description
Customer Success Manager – Associate
The Core Customer Success Manager - Associate focuses on managing customer accounts by building strong relationships, demonstrating our programs and services. You will work closely with customers to help them achieve their business objectives through effective use of our products.
Here is more of what you’ll get to do:
- Manage customer accounts.
- Demonstrate company programs and services.
- Handle phone inquiries and support
- Build and maintain strong relationships by addressing customer needs promptly and professionally.
- Handle customer issues, escalating complex problems as needed to provide timely solutions.
- Support the customer portfolio by tracking engagement and identifying opportunities for further support.
You’ll thrive in this role if you have:
- Excellent phone etiquette and strong communication skills for delivering insights and building relationships.
- A customer-focused mindset and the ability to understand client needs.
- Basic problem-solving skills and a proactive approach to customer support.
- Strong computer and organizational skills
- Multitask and stay organized in a fast-paced environment
- Bilingual is a plus (but not required)
We offer thorough training and growth opportunities within the company. If you're a motivated, outgoing and detail-oriented individual with a positive attitude and strong work ethic, we want to hear from you!
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.